Claims

At Captiv8 Insurance, we know that making a claim can be stressful. That’s why our priority is to support you with clarity, compassion, and expert guidance—every step of the way.

Whether you’re facing damage, theft, liability issues, or a business interruption, our dedicated claims team is here to help you get back on track as quickly as possible.

Our Claims Process – What to Expect

  • Step 1: Notify Us ASAP

    As soon as an incident occurs, contact us. The sooner we’re informed, the sooner we can start helping you. Always remember take reasonable steps to minimise further losses.

  • Step 2: Provide Key Information

    We’ll guide you on exactly what documents or evidence are needed, but generally, this may include:

    • A completed claim form (we’ll provide the correct one)
    • Photos of damage or loss
    • Police report number (for theft, vandalism or malicious damage)
    • Quotes or invoices for repair or replacement
    • Any relevant third-party details (if applicable)

  • Step 3: Claim Lodgement & Insurer Engagement

    We’ll prepare and lodge the claim with the insurer on your behalf and liaise with them throughout the process. We’ll advocate for you to ensure a fair and prompt outcome.

  • Step 4: Regular Updates & Support

    We’ll keep you informed on the progress of your claim, follow up with the insurer as needed, and help resolve any delays or disputes.

  • Step 5: Resolution

    Once approved, the insurer will either settle your claim via payment, repairs, or replacement. We’ll make sure you’re satisfied with the outcome.

Need to Make a Claim?

Click below to notify us of a claim. You can also call or email our office.

Phone: 0414 866 420
Email: claims@captiv8insurance.com.au